MasterCorp, Inc.

Field Talent Development Specialist - Williamsburg, VA

Job Locations US-VA-Williamsburg
Learning & Development
Talent Acquisition & Development
Position Type
Full Time
# of Openings


Position Summary:

Deliver housekeeping training to multiple sites within the assigned area / region. Assuring that all training processes are followed consistently and promotes the team’s development, following the company’s development programs. Provide basic feedback and communication at various levels of the site and area / region.

Essential Duties and Responsibilities:
The Field Learning & Development Specialist (FTDS) will provide site housekeeping training and Learning & Development support in a given area through:

  • Training supervisors in cleaning rooms.
  • Supporting the training of housekeepers.
  • Ensuring associates work to ensure quality standards are met. Assist as needed.
  • Training and managing the Lead Supervisor Certification Program.
  • Ensuring all necessary reports are completed and requirements met.
  • Ensuring that programs and standards are being followed at each site he/she visits
  • Providing periodic evaluations and recommending development plans
  • Assessing training needs within sites he/she visits and communicate to appropriate audience
  • Educating site management of proper training guidelines
  • Providing support for other training programs as needed
  • Participating in the development of new training techniques and procedures to enhance the departmental training program.
  • Demonstrate speed and quality.


Knowledge, Skills and Abilities:

  • Must have a working knowledge of Spanish
  • Ability to work with a variety of cleaning equipment and chemicals
  • Presentation skills
  • Ability to carry out oral and written directions accurately
  • Ability to solve problems within scope of responsibility
  • Ability to establish and maintain effective working relationships
  • Ability to communicate clearly and effectively
  • Ability to manage one’s own schedule and time effectively & efficiently
  • Ability to make decisions o Proficient in Microsoft Word, EXCEL and PowerPoint


Desirable Education and Experience
Experience in hospitality operations, policies and procedures preferred.

Prior housekeeping experience.

B.A. / B.S. degree or equivalent practical experience preferred

Essential Functions

Key Behavioral Factors:

  • Demonstrate a passion for cleanliness 
  • Demonstrate speed 
  • Demonstrate leadership and motivational skills 
  • Pro-active, self-managing
  • Demonstrate professional people skills 
  • Demonstrate problem solving skills Possess strong communication skills Able to work under stressful conditions o Able to help and encourage the success of others 


Physical Requirements

  • Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
  • Frequent mobility, standing, walking, stair climbing and/or sitting for extended periods of time Requires corrective vision and hearing to normal range
  • Frequent twisting, bending, stooping and reaching
  • Regularly lift up to 25 lbs.
  • Manual dexterity to operate computer keyboard, calculator, copier machine, and other office equipment
  • Work irregular hours and travel very frequently via automobile and/or airplane
  • Available and willing to travel up to 50% of the time.

Environmental Conditions: 

  • Odors or dust 
  • Cleaning chemicals 
  • Laundry chemicals
  • Changes in climate


  • Give, receive, and analyze information
  • Prepare written materials
  • Articulate goals and action plans


Reports to: Manager of Talent Development

Direct Reports: None


The Learning & Development Specialist is not limited to the above mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.


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