MasterCorp, Inc.

Regional Vice President

Job Locations US-TX-Houston
Homesite
Las Vegas Office/DVP West
Category
*Housekeeping Operations
Position Type
Full Time
# of Openings
1

Overview

The Regional Vice President (RVP) is the primary business leader for an assigned geographic region. This Leader is directly responsible for the overall financial and operations results, as measured through KPIs, standards of operations, and assets that exist within the assigned region. The RVP represents MasterCorp with all clients and ensures that the values and culture of the Company are communicated throughout the region. By providing leadership and directions, the RVP manages the Senior Regional Directors and Regional Directors and coaches them daily to achieve assigned goals and foster a positive work environment with our customer(s). The RVP is responsible for ensuring standards are met regarding Associate selection, development, and retention for all Associates in the region. The Leader will directly supervise Senior Regional Directors/Regional Directors and partners with the Divisional Director of HR, Regional Recruiters, and Trainers within the assigned Region/Division.  The RVP must ensure the Company’s mission statement and values are followed, always motivated by the best interests of the Company, its employees and customers.

 

Position Purpose

The purpose of this position is to develop, cultivate and maintain a high standard of excellence at each assigned site within the Region. Create and establish plans and actions to ensure each Senior Regional Director/Regional Director is meeting and exceeding set goals and objectives. Ensure site contractual obligations, company policies and procedures are followed. Inspire a positive culture at each site within the Region.

 

Our Values: Every associate must demonstrate our values of: 

  • Integrity – We never compromise on our word.  We act with transparency – we are a trusted partner. 
  • Pride – We are proud of our people and they are proud to work for MasterCorp. 
  • Quality – We do things the right way and strive to continuously improve every day. 
  • Dependability – We keep our promises.  We are accountable for our actions.  We meet or beat our deadlines – you can count on us. 
  • Respect – We value and appreciate every member of our team.  We treat each other as we wish to be treated ourselves.  

Required Competencies:

  • Business Insight – applies knowledge of business and the marketplace to advance the organization’s goals.
  • Manages Complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Drives Engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Demonstrates Self-Awareness – Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Persuades – Uses compelling arguments to gain the support and commitment of others.
  • Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
  • Drives Results – Consistently achieves results, even under tough circumstances.

Qualifications

Experience and Education Requirements

  • Minimum of ten years of progressive responsibility in housekeeping operations with successful large multi-site responsibility. 
  • A proven track record of driving strong performance and key field operations metrics.
  • Outstanding leadership skills. Inspiring interpersonal effectiveness to lead teams, train talent and effect change — track record of building talent and exceeding expectations.

 

Other Qualifications

  • Language Skills: Effective written and verbal English communication, bi-lingual Spanish a plus. 
  • Computer Skills: Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.
  • Critical skills thinking and ability to make right and sound decisions.
  • Demonstrated ability to make decisions without first consulting a supervisor.
  • Demonstrated ability to respond quickly to changing priorities.
  • Strong writing, verbal presentation, and client-facing skills. 
  • Outstanding analytical ability with attention to detail and accuracy.
  • Superior problem solving and reasoning skills.
  • Build positive relationships with peers, management, and customers.
  • Strive to build knowledge and skills continually.
  • Is approachable & always follows up.
  • Always maintains a professional demeanor  with peers, management and customers.
  • Display a passion for cleanliness.
  • Work irregular hours and travel.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintain a high level of financial understanding to include budget, KPI performance and service pricing.
  • Participates in the development of site and regional budgets.
  • Participates in monthly financial reviews, identifying key business influencers and explaining variances. 
  • Responsible for the customer/client relationship at the site level and at the regional level. Consistent meetings are required to proactively manage this critical relationship and identify challenges and foster the client/vendor relationship.
  • Establish and monitor performance goals, the basis of which are quality, timeliness, budgetary, workplace safety and retention for Senior Regional Directors/Regional Directors, Executive Housekeepers, Assistant Executive Housekeepers and other reports. Oversees performance of Corporate Director of Housekeeping when assigned within your Region.
  • Review weekly/monthly site budget performance and enforce recommendations for improvement. Holds site accountable for corrective actions and meeting budgeted Gross Profit.
  • Holds teams accountable and provides continuous feedback for measurable results and develop action plans with teams if key metrics aren’t being achieved.
  • Ensures consistent recruiting strategies are in place in each Region to ensure staffing levels are achieved and maintained well before high demand.
  • Active participation in the recruiting, selection, training and retention of Regional Directors and Executive Housekeepers.
  • Conduct Regional and Site visits as outlined by the Site Visit form. Ensure that the highest standard of cleanliness is in place.
  • Execute semi-annual Talent Reviews and Talent Assessment in conjunction with other regional leaders to ensure that the company is developing a talent for growth. Identifying talent is a key component to ensuring we are prepared for future growth.
  • Consistently and effectively communicate the company objectives to all Senior Regional Directors/Regional Directors through organized and scheduled conference calls and emails.
  • Build a professional relationship with resort management and other key members of the resort staff and maintains frequent communication with the resort team. Coach Senior Regional Directors/Regional Directors and Executive Housekeepers on developing and maintaining professional relationships with the resort management team.
  • Understand each resort’s contracts within the Region and be able to proactively ensure correct billing is taking place and build new business with new and existing clients.
  • Develop a customer-first culture and display professional behavior to MasterCorp clients and client owners and guests.
  • Actively seek new business opportunities within the Region
  • Conduct business ethically and transparently. 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed