MasterCorp, Inc.

  • Corporate of Director of Housekeeping - Task Force

    Job Locations US-NC-Sapphire 
    Process Improvement
    *Housekeeping Operations
    Position Type
    Full Time
    # of Openings
  • Overview

    The Corporate Director of Housekeeping will travel to assigned sites to lead or assist Housekeeping operations in need of support. Assignments at each site would be a minimum of two weeks to several months, depending on the needs of the operation and client. He /She is responsible for providing leadership, motivation, accountability and development of MasterCorp personnel within the assigned site and ensuring assigned site is consistently meeting quality and timeliness standards along with budget objectives. In addition, he/she will develop and maintain a professional and effective relationship with resort management, vendors and service providers to MasterCorp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel. The Corporate Director of Housekeeping must ensure Company mission statement and values are followed, always motivated by the best interests of the Company, its employees and customers.


    Position Purpose

    The purpose of this position is to develop and maintain a high standard of excellence at site. Work with the Regional Director or delegate to create and establish plans to ensure site is meeting and/or exceeding established goals and objectives. Ensure site contractual obligations, brand standards, company policies and procedures are followed. Inspire a positive culture at site supporting MasterCorp Values. Ensure a sense of urgency exists at site so that units are turned on time. Ensure all reporting requirements are completed.


    Experience and Education Requirements

    • Minimum five years’ of progressive responsibility in housekeeping operations with successful mega site responsibility.
    • A proven track record of driving strong performance and key field operations metrics.
    • Outstanding leadership skills. Inspiring interpersonal effectiveness to lead teams, train talent and effect change. Track record of building talent.
    • Language Skills: Effective written and verbal English communication, bi-lingual Spanish a plus.
    • Computer Skills: Proficiency with Microsoft Outlook, Word, Power Point, and Excel.
    • Work Environment: Working weekends, holidays and irregular hours.


    Other Qualifications

    • Demonstrate MasterCorp’s core values of Integrity, Pride, Quality, Dependability, and Respect.
    • Conduct business in an ethical and transparent manner.
    • Able to respond quickly to changing priorities and make good decisions.
    • Strong writing, verbal presentation, and client facing skills.
    • Outstanding analytical ability with an attention to detail and accuracy.
    • Superior problem solving and reasoning skills.
    • Build positive relationships with peers, management, and customers.
    • Strive to continually build knowledge and skills.
    • Is approachable & always follows up.
    • Display a passion for cleanliness
    • Pro-active, self-managing.
    • Work irregular hours.


    Travel Requirements

    • Requires significant travel, above 80% of the time will be spent on the road

    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Monitor the key performance indicators of Quality, Timeliness and Budget and ensure site management team is working together to achieve targets. Holds team accountable for measurable results and develops action plans for team if key metrics aren’t being achieved.
    • Ensure that the site has an active recruiting strategy in place - monitoring staffing levels at site, speaking with RD, field recruiters and HR Manager to communicate strategy and ensure staffing levels are maintained.
    • Ensure there is an onboarding, training and retention strategy in place for team members; working with EH and AEH to ensure process is followed and there is correct selection, onboarding, training, and employee retention and recognition program.
    • Interview, select, onboard, and oversee training of site personnel including Executive Housekeepers and Assistant Executive Housekeepers.
    • Manage performance of management team, including evaluating, coaching, developing, and disciplining management members as needed.
    • Ensure a safe working environment for all team members, utilizing safety committee meetings, training, and good practices are taking place.
    • Ensure that a transportation strategy is in effect for the site – utilizing vehicles and drivers with efficiency, and that vehicle safety protocols and program are being followed by all site employees and other assets are maintained and in good working order.
    • Consistently and effectively communicate the company objectives to management team through organized and scheduled meetings.
    • Build a professional relationship with resort management and other key members of the resort staff and maintain frequent communication with resort team.
    • Develop a customer first culture and display professional behavior to MasterCorp clients and client owners and guests.
    • Be willing and able to perform duties of Director of Housekeeping, Executive Housekeeper or other assigned positions as needed.


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