The Customer Service Coordinator will interact with the MasterCorp Commercial Services Customer’s and Operations team and provide daily support and assistance to the team’s needs.

The average range for this position is $18-$21/Hour, and will be based on various factors of the job criteria, and commensurate with experience

EXPERIENCE AND EDUCATION

• High School Diploma/GED or equivalent combination of education and experience.
• Minimum of eighteen (18) months of work experience preferably in a customer service-related position

OTHER QUALIFICATIONS

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Bilingual English/Spanish

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interact with customers via telephone, email, online chat, work order system or in person to provide support and information provided by Operations.
• Ensure that appropriate actions are taken to resolve customer’s problems and concerns.
• Maintain company CRM program with customer interactions with details of inquiries, complaints, or comments.
• Printing and Updating Operations forms (CHR reports, cost center list, alarm sheet, check lst, nighly logs)
• Printing out Operation forms on request.
• Create Blood Borne Pathogens (BBP) and Health Insurance Portability Accountability Act (HIPPA) certificates as needed.
• Create and Send Agreements, Ancillary Proposals and Change Form Request as needed.
• Is backup to receiving and placing orders for suppliers,
• Distributes Uniforms
• ICIMS - Assist Associates with site-specific background authorization paperwork as necessary.
• Send out job offer letters and assist new hires with completing New Hire paperwork and onboarding.
• Perform initial new hire orientation and safety training.
• Coordinate new hire’s information and start date with field managers.