The Administrative Assistant, Operations will provide support to the general organization and its customers and must ensure they follow company mission statement and values.  This position provides general office, human resources and recruiting support with a variety of clerical activities and related tasks.

• Send reports to customers.

EXPERIENCE AND EDUCATION

• Minimum two (2) years’ experience in branch/office administration in a relevant industry environment
• High School Diploma or equivalent combination of education and work experience
  • Bachelor’s degree preferred
• Intermediate experience using Microsoft Office products (Word, Excel, Teams)

OTHER QUALIFICATIONS

• Ability to effectively communicate in both English and Spanish (written/verbal)
• Phone and online meeting platform skills (MS Teams)
• Support workplace diversity
• Displays professionalism with proven business and project management skills

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Monitor MCS customer service email and repond to customers emails throughout the day.
• Answer day to day Associates’ questions as necessary.
• Organize employees safety program with follow up to Area Manager ensuring completion of training and proper documentation was submitted for retention.
• Direct Associates to the correct MasterCorp Department related to various questions; such as time off accruals, verifications of employment, paycheck questions, etc.
• Achieve branch staffing objectives by assisting potential candidates with on-line applications and requirements.
• Coordinate applicant interviews with hiring managers.
• Assist Associates with site-specific background authorization paperwork as necessary.
• Assist new hires with completing New Hire paperwork and onboarding.
• Perform initial new hire orientation and safety training.
• Coordinate new hire’s information and start date with field managers.
• Collect and organzie payroll information (as needed) and submit to Payroll Department for processing.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Disburse Customer History Reports (CHR).
• Provide coverage for front desk at beginning and/or end of day based upon schedule.
• Support the branch by attending Operations (Ops) meetings.
• Answer incoming calls and direct to the proper Associate/Department.
• Print out and update checklists and nightly logs.
• Create Blood Borne Pathogens (BBP) and Health Insurance Portability and Accountability Act (HIPPA) certificates as needed.
• Create ancilary proposals as needed.
• Process and receive supply orders.
• Send reports to customers.