MasterCorp, Inc.

Housekeeping Manager - Vacation Village at Williamsburg - $1,000 Sign On Bonus!

Job Locations US-VA-Williamsburg
Vacation Village at WMBG
Position Type
Full Time
# of Openings


As the leader in the resort housekeeping industry, we experience rapid and consistent growth at resort locations across the U.S. 

Whether you are ready to manage a team of housekeeping professionals, eager to learn how, or experienced in leading leaders, MasterCorp is growing opportunities.

Resort Housekeeping with MasterCorp has its Benefits: Explore your talents and discover the rewards of working with the best: MasterCorp. We appreciate your contributions to our success, which is why we offer a generous set of benefits designed to make your career more satisfying, and the rest of your life more enjoyable. Consider all that we provide, and consider a career with MasterCorp.

  • Attractive compensation
  • 100% vested 401(k) programs with company match
  • Medical/Dental coverage and prescription drug program
  • Wellness benefits
  • Life and disability coverage
  • Health and dependent-care spending accounts
  • Performance-based quarterly and annual bonuses
  • Training at MasterCorp University and online courses
  • Paid time off
  • Cell Phone Allowance


Education and Experience Requirements:

  • Minimum two years of progressive responsibility as Supervisor/Lead Supervisor within MasterCorp or equivalent housekeeping leadership experience.
  • A proven track record of driving strong performance. 


Other Qualifications:

  • Customer service savvy
  • 3+ years of successful housekeeping management experience in a hotel and/or resort environment OR equivalent degree in Hospitality Management or related field
  • Proven team building skills
  • Proficiency in planning, organizing, scheduling, maintaining budget standards, conducting inventories, and placing purchase orders
  • Resourceful in recruiting & training of staff
  • Applied verbal & written communications
  • Bi-lingual English / Spanish a plus


This role requires a valid Driver’s License to be eligible for hire.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Exemplify a sense of urgency with housekeeping staff to ensure all units get turned on time.
  • Direct work of Housekeepers, Housemen and Supervisors.
  • Assist in training new Housekeepers on 7 Steps Processes.
  • Coach housekeepers to reach productivity standards.
  • Conduct weekly report cards for housekeeping staff.
  • Conduct weekly MSI report of Supervisors.
  • Inspect clean rooms to ensure that quality standards are met.
  • Retrieve housekeepers to address any areas that need to be re-cleaned.
  • At the direction of the EH or AEH, participates in on-boarding or training new hires.
  • Provide feedback to the EH and AEH regarding under-performing team members.
  • Conduct inventory counts determine inventory needs and submit purchase requests.
  • Unload inventory and maintain clean and organized storage areas.
  • Report unit maintenance issues.
  • Maintain vehicle maintenance logs.


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