POSITION OVERVIEW

Director, Associate Relations (AR) leads MasterCorp’s efforts in building strong relationships with all Associates, while ensuring compliance with federal, state and local employment laws.

EXPERIENCE AND EDUCATION

• Master’s Degree in a field directly related to this position or equivalent combination of work experience and education.
• Minimum of seven (7) years of experience in a senior AR role, with some experience in union environments preferred.

OTHER QUALIFICATIONS

• Demonstrated expertise in conducting and managing thorough investigations.
• Strong understanding of federal and state employment laws and regulations
• Excellent communication, interpersonal, and presentation skills.
• Ability to build trust and rapport with individuals at all levels, including union representatives and leadership.
• Strategic thinking and problem-solving skills with a focus on finding practical solutions.
• Excellent organizational, time management, and multi-tasking skills.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead, mentor, and build a high-performing, collaborative AR team of professionals committed to upholding MasterCorp’s values and ethical practices.
• Foster a culture of open communication and trust within the AR department.
• Serve as a trusted advisor and key resource to clients and lines of business within Mastercorp, offering expert counsel on a wide range of AR matters, including but not limited to, policy development and implementation, conflict resolution and dispute management, performance management and disciplinary procedures, and union contract interpretation and administration.
• Partner with HR Business Partners (HRBPs) to proactively identify and address potential associate relations issues.
• Play a crucial role in shaping the associate experience by influencing policy development, training initiatives, and conflict resolution strategies.
• Advocate for fair and equitable treatment for all associates
• Develop and implement programs and initiatives that foster positive associate relations and engagement.
• Conduct complex, high-level investigations on sensitive issues, including but not limited to those related to potential workplace misconduct, discrimination and harassment claims grievances filed by union members.
• Ensure investigations are conducted thoroughly, confidentially, and in accordance with applicable laws and regulations.
• Prepare comprehensive reports and provide recommendations for resolution.
• Analyze AR data and metrics, including grievance trends and root causes of employee concerns, to identify areas for improvement and inform strategic decision-making.
• Track compliance with union agreements and labor laws.
• Develop and implement data-driven solutions to enhance the effectiveness of AR programs.
• Stay current on evolving labor laws and regulations, including those pertaining to unionized workforces.
• Work with our internal and external employment counsel on or third party claims, litigation, or union related matters.