Passionate about the impact HR can have? Let’s Talk!

MasterCorp is the national leader in the Resort Housekeeping industry and trusted by the many of the finest hotel and vacation resort brands to deliver comprehensive turnkey, service-select, and staffing solutions at over 200 property owner associations throughout the United States.

We embrace the diversity of our people, ideas and cultures and know that it is through their hearts we define hospitality, their hands we shape guest experiences, and their efforts that we have come to lead the industry. We are People Proud and are looking for talented Talent Acquisition professionals that share our passion. 

Position Overview:

The Division HR Manager is the people and culture consultant for their assigned client group responsible for leading talent management and engagement practices, as well as associate relations and administering HR policies and procedures through others. The purpose of this position is to closely partner with Resort Operations leaders ensuring culture, engagement, and talent management aligns with MasterCorp’s values, guiding principles, and organizational objects. This position will be the “go to” for people side of the business within their assigned client group.

We offer:

• Competitive Wage
• Health, Dental, Vision
• 401K with company match
• Operational Annual Bonus eligibility
• Monthly phone reimbursement
• Paid Time Off

Experience and Education:

• Bachelor degree in Human Resources or Business Administration with a concentration in Human Resources; Masters preferred
• SHRM/SPHR/PHR certification a plus
• Requires 3-6 years of experience consulting leaders on talent and performance management, culture/engagement, and generalist responsibilities; experience on a multi-site level and familiarity with all local/state/federal regulations for assigned division.
• Experience conducting employee interviews and managing investigations
• Bi-lingual preferred
• Must be well versed in assigned division state(s)’s labor laws and regulations
• Must be located within division supported

Other Qualifications:

• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with associates, excellent problem-solving skills.
• The flexibility and adaptability to manage multiple projects and manage remote direct reports, while maintaining focus on critical HR processes.
• Ability to work in a matrixed reporting relationship, balancing Operations priorities while upholding HR standards.
• A solid understanding of HR metrics like turnover, time to hire, etc.
• Requires the ability to lead and be a member of a team; ability to handle confidential matters with discretion.
• A high sense of integrity and personal ethics.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrates management of the HR function within the division by utilizing sound judgment when making HR related decisions.
• Proactively encourages and promotes MasterCorp’s People Proud values and behaviors; champions People Proud activities and events in conjunction with site leaders.
• Leads talent management processes within assigned client group, partnering with operations leaders to implement best practices designed to improve organizational performance
• Consults operations leaders on best practices for increasing associate engagement
• Partners with operations leaders to diagnose local and regional culture using various internal metrics
• Facilitates training and development programs.
• Ensures that all federal, state, local laws, agreements, and corporate HR-related compliance matters are proactively managed.
• Leads associate relations issues while developing and maintaining a reputation for being a neutral party - responds to calls, conducts investigations, gathers statements, personally or through others, and reviews findings with the Division Director.
• Maintains associate relations call log and/or associate hotline for the assigned territory within the Division.
• Works collaboratively with HR personnel in support of unemployment, worker’s compensation, leave of absence, and benefits.
• Responds to, coaches and counsels Managers on employment and performance related issues and assists with the Performance Management Process.
• Reviews Counseling Notices (CNs) prior to issue and ensures that CNs are properly documented placed in the associate’s file.
• Conducts HR site visits to ensure HR processes and initiatives are in place.
• Attends weekly Regional calls.
• Conducts exit interviews, as necessary.
• Runs, reviews, and distributes HR reports by Region as directed.
• Maintains high-quality HR standards as it relates to HR metrics, implementation of policies and procedures.
• Other tasks and projects as assigned

Travel Requirements:

• Frequently: 50% of the time