MasterCorp, Inc.

Executive Housekeeper

Job Locations US-TN-Sevierville
Homesite
Wyndham Smoky Mountains
Category
*Housekeeping Operations
Position Type
Full Time
# of Openings
1

Overview

SIGN ON BONUS AND RELOCATION ASSISTANCE PROVIDED

 

Summary:

Responsible for all housekeeping Operations for luxury resort property. Duties include staffing and managing staff, insuring that rooms are cleaned to company standards. Develop and maintain positive relationships with resort management. Maintain high guest satisfaction scores.

 

What's in it for you?

  • Competitive Wage
  • Health, Dental, Vision
  • 401K with 100% company match - YES you read correctly!
  • Operational Quarterly AND Annual Bonus eligibility
  • Monthly phone reimbursement
  • Paid Time Off

Qualifications

 

  • Proven track record of managing and developing teams, both hourly and management
  • Positive customer service and client service work history
  • Ability to manage conflict
  • Track record of financial performance

Essential Functions

 

Managing Housekeeping Operations:

  • Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
  • Inventories stock to ensure adequate supplies.
  • Monitors room cleanliness scores and develops continuous improvement plan.
  • Ensures guestrooms and employee areas are cleaned according to operating standards.
  • Ensures compliance with all housekeeping policies, standards and procedures.

Managing Departmental Costs

  • Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
  • Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
  • Manages areas of operation to budget by reviewing P&L, budget worksheets and payroll.
  • Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

  • Responds to and handles guest problems and complaints effectively.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Empowers employees to provide excellent customer service.
  • Develops goals and expectations for direct report managers.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Communicates expectations, recognizes performance, and produces desired business results.

Managing the Team

  • Maintains sufficient staff to ensure smooth operations.
  • Ensures that all staff are properly trained for their positions.
  • Ensures property policies are administered fairly and consistently.
  • Establishes goals and objectives for all areas of responsibility.
  • Directs staff to strive for continuous improvement in all areas of responsibility.
  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Manages employee progressive discipline procedures for areas of responsibility.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Ensures employees are treated fairly and equitably.

 

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